Income Service Manager

Salary £ 50,717

Location Braintree, Essex

The vacancy

Income Service Manager

Join Our Team: Eastlight Community Homes is a dynamic, purpose-driven organization committed to making a positive impact in the East of England. Our mission and values are aligned to provide our customers with exceptional service and meaningful connections. To ensure that our residents feel heard, supported, and valued, we are now looking for a proactive and experienced Income Service Manager to join our dynamic team. This role is integral to ensuring the financial stability of our organisation through effective income management and debt recovery strategies.

Job Purpose

The Income Service Manager will spearhead our efforts to maximize income and ensure the efficient recovery of all debts, including rent and other recoverable costs. By adopting a strategic approach to income collection, this role aims to promote financial inclusion and support the welfare of Eastlight’s tenants.

Key Strategic Responsibilities

Implement and lead strategic income collection initiatives to enhance financial stability and tenant support.
Collaborate with senior management to develop and refine income recovery strategies, incorporating best practices and compliance with legislative policies.

Key Functional Responsibilities

Deliver exceptional customer service, exemplifying Eastlight’s core values and behaviours.
Set and achieve stringent targets, ensuring compliance with all statutory and regulatory obligations.
Lead and develop the Income Service Team to achieve excellence in rent collection, arrears recovery, and overall financial management.
Monitor rent account statuses and manage portfolios to assess and enhance income recovery methods.
Prepare detailed reports on income collection performance, debt management, and financial forecasts for internal and external stakeholders.
Develop, implement, and maintain policies and procedures to streamline income management and ensure best practice.
Forge and maintain relationships with statutory and voluntary agencies to promote financial inclusion and tenant welfare.

Experience

Significant experience in strategic team leadership and development, ideally within a housing association or not-for-profit environment.
Proven track record in managing housing-related debt collection and presenting cases in court.
Experience in project management, policy development, and stakeholder engagement.

Knowledge and Skills

Exceptional verbal and written communication abilities.
Strong negotiation, influencing, and personal management skills.
Comprehensive knowledge of housing, welfare benefit regulations, and financial inclusion strategies.
Proficiency in IT systems relevant to housing management and financial analysis.

To demonstrate our commitment to you, we have developed a sector leading total rewards package.

£50,717 annual salary
Permanent, Fulltime
Annual wellbeing grant of £200 per annum – Subject to eligibility • Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
30 days annual leave plus bank holidays
Trailblazing family leave [Maternity, Paternity and Adoption – 12 weeks full pay / 6 weeks half pay] – Subject to eligibility.
BUPA healthcare cash plan, life assurance
Formal qualifications and paid professional membership.

There has never been a better time to join us! Click the link to submit your application and personal statement.

Eastlight Community Homes is a disability confident and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk.

[Eastlight Community Homes are not currently licenced to provide visa sponsorship].

Application closing date: 05/04/2024

Interview date: 15/04/202