Resident Liaison Officer/Administrator

Salary £ 29,169

Location Hybrid

The vacancy

Our dynamic and ambitious Planned Works Team have an opportunity for a driven professional to join us as Resident Liaison Officer/Administrator on a permanent basis.

As a Resident Liaison Officer/Administrator, you'll play a crucial role in providing in-service support to our Planned Works Team. You'll guide customers through their journey during significant home improvements, such as kitchen and bathroom replacements, adaptions, roof renewals, and boiler installations.

Your role will be the face of Eastlight, offering support to customers before, during, and after works. You'll collaborate with internal teams and external contractors to ensure seamless operations and keep accurate work records.

The Resident Liaison Officer/Administrator

You will act as the main point of contact for customers, ensuring they are informed and supported throughout the planned work projects.
Assist internal teams and contractors in gaining access for essential inspections and works, managing customer expectations.
Perform administrative tasks to support the Planned Works Supervisors and Business Admin Manager.
Collaborate with in-house teams and contractors to enhance the customer journey.
Ensure timely completion of necessary administrative tasks to facilitate team delivery.
Handle customer complaints, concerns, and enquiries as the designated point of contact.
Oversee and update the team's work tracker, working with Planned Works Supervisors to plan and schedule works.

If you have proven experience in a similar role, a full UK driving licence with access to your own vehicle, and the tenacity to make a crucial difference to our communities, we’d love to hear from you!

To demonstrate our commitment to you, we have developed a sector leading total rewards package.

£29,169 annual salary
Permanent Contract
Annual wellbeing grant of £200 per annum – Subject to eligibility
Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
30 days annual leave plus bank holidays
Trailblazing family leave [Maternity, Paternity and Adoption – 12 weeks full pay / 6 weeks half pay] – Subject to eligibility.
BUPA healthcare cash plan, life assurance
Formal qualifications and paid professional membership.

There has never been a better time to join us! Click the link to submit your application and personal statement.

Eastlight Community Homes is a disability confident and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk.

[Eastlight Community Homes are not currently licenced to provide visa sponsorship].

Application closing date: 01/04/2024

Interview date: 11/04/2024